Agents are loosing their connectivity

Incident Report for RG System

Resolved

All queues are running sync
Posted Jan 24, 2018 - 21:36 CET

Monitoring

We're now waiting for the huge backlog to be processed by the whole infrastructure. Real time alerts may have emitted false positives.
Posted Jan 24, 2018 - 19:46 CET

Identified

An internal system table has reached the max INT storage, we had to update the type from INT to BIGINT. Unfortunately, the time the operation would have taken was too long, we decided to drop the table log. As a result, we have lost the logs for Service and Process plugin.
Posted Jan 24, 2018 - 19:44 CET

Investigating

Agents are currently reported offline as we're performing an urgent structure databases update.
Posted Jan 24, 2018 - 18:57 CET