Performance issues on the Dashboard
Identified - The issue has been identified and a fix is being implemented.
Sep 16, 2026 - 10:02 CEST
Uptime over the past 90 days. View historical uptime.
API Cluster Degraded Performance
Dashboard Cluster Degraded Performance
Assist by RG System Degraded Performance
Agents Listeners Cluster (Lisa) Degraded Performance
Microsoft 365 Backup Degraded Performance
SMS Cluster Operational
Backup nodes Operational
Europe #11 Operational
Europe #13 Operational
Europe #14 Operational
Europe #15 Operational
Europe #18 Operational
Europe #19 Operational
Europe #20 Operational
Europe #21 Operational
Europe #22 Operational
Europe #23 Operational
Europe #24 Operational
Europe #25 Operational
Bitdefender APIs Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API Cluster response time ?
Fetching
Dashboard Cluster response time ?
Fetching
Agents Listeners network load ?

Sep 16, 2026

Unresolved incident: Performance issues on the Dashboard.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

Login perturbation
Resolved - This incident has been resolved.
Sep 2, 14:45 CEST
Update - We are continuing to investigate this issue.
Sep 2, 14:44 CEST
Investigating - We are currently investigating this issue.
Sep 2, 14:40 CEST
Agent MAC service is currently degraded
Resolved - Si votre Agent Mac se déconnecte ou reste hors ligne et que vous avez besoin de le remettre en ligne rapidement, nous vous proposons une solution de réinstallation simple mais manuelle.

Vous pouvez retrouver vos agents Mac hors ligne en vous positionnant sur votre nœud racine >> le menu pedigree >>filtrer par [Plateforme] >> MacOS

Téléchargez le package à l'URL suivante : https://dashboard.rg-supervision.com/download/rgsupv.pkg exécutez-le et suivez les étapes.
Le mot de passe administrateur de la machine peut vous être demandé au lancement du pkg.
Une fois l'exécution terminée, confirmez que le statut est repassé à "En ligne" dans le dashboard RG System Suite.

Cette opération ne peut pas être initiée depuis RG System Suite et doit être réalisée directement sur les Mac impactés ou via un outil de prise en main à distance.

Si vous rencontrez la moindre difficulté, notre équipe support se tient à votre disposition pour vous accompagner et nous vous prions de nous excuser pour la gêne occasionnée.

04 11 80 37 15
help-itsolutions@septeo.com
L'équipe Septeo IT Solutions
Sep 2, 14:37 CEST
Identified - Our technical team has identified a failure in the agent synchronization service for some Mac.
Mac Agents are currently disconnected and commands cannot be executed.

We're actively working on a solution and expect to restore service within the next few hours.
Aug 26, 18:07 CEST
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